About Karen Woodard-Chavez

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Three Tools to Increase Results, Retention and Non-Dues Revenue Programming
December 2014 - As you wrap up another successful year and take a breath before the start of the next year, it is wise to make sure you have all your systems in place for success. When it comes to program planning for non-dues revenue, I see that most tend to be reactive rather than proactive. When you think about this aspect of your business that has such a HUGE impact on what I refer to as the Indispensable Three --Results, Retention and Revenue-- why would you react and lose ground when you can plan and gain ground? Read Article...

Tips for Success and Being the Best
December 2015 - As a new leader in your organization, you need to be aware of the pitfalls that can muck up the path to success. The following are a few... Read Article...

Tips for Success and Being the Best
Going for the Triple Play...
January 2016 - As we are in the early stages of 2016, we are implementing our strategic plans that we worked so hard on developing in 2015, and away we go for a successful year! As a manager/leader in your organization, you are clear about what needs to be accomplished to make your strategic plan come alive... but is the staff you lead clear on what needs to be accomplished? Read Article...

Tips for Success and Being the Best
Make Difficult Conversations Effective Conversations
February 2016 - Do you have a difficult conversation that you need to have with someone but have been avoiding having it with him? Sometimes, when we have a prickly situation with a co-worker (or any other important person in our lives), we avoid resolving it because we create too much "stuff" around it. The "stuff" is given life because of all the emotion and perception we wrap around it. The emotion makes the situation a bigger, hairier, uglier deal than it often times actually is, and we end up avoiding it rather than having an effective conversation to remedy the situation. Read Article...

Tips for Success and Being the Best
Is Your Selling Conversation Complete or Incomplete?
March 2016 - One of the main deterrents to closing sales is not having a complete conversation with the prospect. A complete conversation includes being: (1) Informative, (2) Inspirational and (3) Persuasive. Most underperforming salespeople are purely informative. Read Article...

To Close or Not to Close
That Is The Question
July 2001 - Read Article...

Trial Closes to Affirm Enthusiasm or Uncover Concerns
July 2000 - Read Article...

Two Simple Ways to Consistently Build Sales
January 2022 - So often, our referral promos and sales fall short of our expectations. Why, why, why you cry; it is more than likely because of two elements: 1. Not the right reward/recognition or 2. Your members do not know about it. This quick tip will focus on the latter of the two... Read Article...

Uncertainty or Stability for 2010?
February 2010 - The start of 2010 for most clubs was a very good start to the New Year. Whew! A lot of club operators are breathing a sigh of relief thinking that the uncertainty of 2009 is behind them. Well, let's not fool ourselves, we are in business, there is always uncertainty. Read Article...

Welcome to The Golden Circle
January 2013 - Most clubs would love to be able to say that they have lots of members who have referred multiple members. I would wager if you truly investigated that (not relying on what you think but what you definitively know) you would find that very few members have referred more than one member to join, and the majority of your members have not referred anyone to join. Ouch! Read Article...

Whadaya Know?
July 2011 - When you read the title to this article, you might be thinking one of two things: (1) Geez, Karen does not know how to spell or (2) A smile may come across your face as it reminds you of the show on NPR that quizzes people about current events. What does this have to do with how we operate our businesses? Read Article...

What is Holding You Back From Being a Better Manager or Leader?
February 2019 - Being a manager or leader is most often a choice. Sometimes, it is not your choice, as you may find yourself thrust into a new position you do not really want. Hmm... something for you to ponder... do you really want to be in the management or leadership position you currently hold? It is not about doing what you think you should do but about doing the right thing. My last two articles for Club Insider have been focused on how to effectively deal with having a bad boss and how to identify if you are a bad boss. In this article, the focus will be on what holds you back from being a better boss. Read Article...

What is Your Conflict Communication Style?
April 2018 - In my previous article for Club Insider, the focus was on inviting difficult conversation with colleagues, members or loved ones. When we invite difficult conversation, there is an opportunity for it to go smoothly, or sometimes not so smoothly, initially. When the latter occurs, some of us may look at that as a very difficult situation with a feeling of dread. In reality, that becomes our second chance to improve and strengthen the relationship even further. Read Article...

What to Do If You Have a Bad Boss
Part II
December 2018 - Organizations worried about attracting and keeping the best talent may want to take a close look at how their managers treat employees and not tolerate bad bosses in the organization. In an article in the Wall Street Journal dated 12/4/2018, one of the elements most attractive to employees in an organization is freedom from fear. As the article references, "growing divisiveness and stridency in public life, a sense of belonging at the office will be increasingly prized by employees and a crucial condition for fostering innovation." If you have bad bosses and tolerate them, then freedom from fear will not happen in your workplace. Instead, your workplace will be filled with fear and animosity. Read Article...

Words That Win
Vocabulary For Success
January 1997 - Read Article...

Your Club's Value To Your Members - High or Low?
Do We Make It Easy For Them To Stay or Go?
May 2004 - Read Article...

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Showing 101 - 105 of 105 Articles

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